Posting Number: 0000909
Reports to: Manager, IT Security and Operations
Department: Information Technology
Classification: Classified/Support
Full or Part-time: Part Time
Job Summary:
In a team environment, the Part Time Instructional Technology Specialist offers support and technical assistance to the College classrooms and end-users who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
Essential Functions:
1. Provides first-line troubleshooting for all academic/classroom technology tools and software.2. Collaborates with Institutional Design and Teaching Technology in assessing, installing, and troubleshooting classroom instructional technology tools.3. Serve as the first point of contact for customers seeking technical assistance over the phone, email, or the service desk ticketing system1. Record events and problems and their resolution in the ticketing system2. Perform routine troubleshooting through diagnostic techniques and pertinent questions3. Troubleshoot, diagnose, and resolve technical hardware and/or software issues4. Determine the best solution based on the issue and details provided by customers5. Provide quick resolution and excellent customer service6. Provide accurate information on IT products and services7. Redirect unresolved issues to the next level of support personnel8. Provide needed information on IT products or services9. Keep record of problems and their resolution10. Follow-up with customers11. Provide feedback on processes and make recommendations on areas to improve12. Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting13. Assist with Installation, configuration, and upgrades for PC software14. Assist with maintaining inventory of equipment and software15. Pass on any feedback or suggestions by customers to the appropriate internal team16. Maintain a resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
Other Duties:
Other duties as assigned
Accountabilities:
Under the direct supervision of the Manager, IT Security &Operations, the Part Time Instructional Technology Specialist is accountable for the maintenance and support of classroom and online instructional technology and providing training and support for faculty and students in the use of academic technology tools. the part-time helpdesk support technician also manages incoming requests and creates solutions to unexpected problems. The individual will be heavily involved with day-to-day helpdesk activities, including resolution of IT problems, answering call and emails, responding to incoming tickets, communication with IT staff and customers, and providing timely support to ensure timely response within applicable SLA timeframes and appropriate resolution.
Job Specifications:

• Associate degree required, associate degree in Computer Information Systems (CIS) or Computer Science (CS) is preferred.
• A or equivalent certification is preferred
• General awareness of computer systems, PC repair, and network management is required
• Good knowledge of and demonstrated ability to troubleshooting issues
• Hands-on experience with diagnosing and resolving basic technical issues
• Ability to effectively interface with technical and nontechnical staff at all levels
• Proven communication, active listening, analytical, and problem-solving skills required
• Customer oriented and patient
• Excellent communication and interpersonal skills

Grade: A13
Salary Range:
Special Instructions to Applicants:
Information on our standard hiring process: Lake Michigan College will accept applications on this position for at least 14 days. Applications will be screened for minimum qualifications as received. Once a sufficient number of qualified applications have been received and sufficient diversity of applicants achieved, those applicants will be passed along to the search committee. Once the search committee has determined which applicants they would like to interview, those applicants will be contacted. If this process extends beyond 21 days, a communication of the delay will be made to all applicants for the position. If you have questions, please contact Human Resources at hr@lakemichigancollege.edu.
Official transcripts required upon hire.
Virtual Campus tour:
https://www.youtube.com/watch?v=NMxd91KXcGs
Open Date: 01/18/2023
Closing Date:
To apply, visit https://lmc.simplehire.com/postings/4398
About Lake Michigan College
Lake Michigan College is a community college in southwest Michigan. We have three campuses -two of which are located ten minutes from our namesakes breathtaking shoreline.
Like other community colleges, we offer associate degrees, certificates, and even a baccalaureate degree. But what sets us apart from our peers is our seemingly limitless potential and our people - people who care deeply about our regions future and who are committed to student success and exemplary educational programs, strong alignments with both established and emerging industries, and productive partnerships with the communities we serve.
Faculty and staff at LMC enjoy excellent benefits and a supportive and friendly work environment. LMC recently received a Capital Outlay grant from the State of Michigan and a new millage from the southwest Michigan community, so the colleges facilities will be getting innovative, sustainable upgrades in the next few years that will contribute to the comfort, productivity and collaborative environment for all employees.
Living in Southwest Michigan
Southwest Michigan attracts millions of tourists who come for our beaches, wineries, and nationally acclaimed golf courses. But many who visit, choose to stay for our great schools, low cost of living, and high quality of life.
LMCs main campus is nestled in a watery and wooded wildlife sanctuary, yet its less than a half-days drive from major metro areas including Chicago, Milwaukee, Detroit, and Indianapolis.
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